An SMS in the middle of the night informing that a transaction has been made on your credit card in a city 1000s of miles away and even while the card is in your possession.
With the increase in the digital way of life, especially when it comes to financial transactions, the risk of financial frauds cannot be ignored. A fraudulent online transaction in one’s bank account, debit or credit card could be because of e-mail spoofing, phishing or it could have been an act committed by cloning one’s card.
What to do in case of a credit/debit card fraud
The moment you come to know that a suspicious transaction has been done on your credit/debit card, inform the card issuer immediately. One should lodge a formal complaint with the bank and ideally call up the customer care number to block the card or the account immediately.
How to file a complaint
If you a fraud related to net banking, ATM transactions, or any other online transaction happens, you have to raise a complaint. But, before filing a written complaint with the bank or the card issuer, make sure you have at least these following documents with you:
* Bank statement of the last six months of the concerned bank
* Make a copy of SMSs received related to the alleged transactions
* Take copy of your ID proof and address proof as shown in the bank records
* Lodge a complaint in your nearest police station explaining the complete incidence along with the above documents……….Read More>>